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Terms and Conditions of Sale /

Unless otherwise agreed in writing these conditions CLAIMS: CLEANING - MAINTENANCE:
constitute the only conditions upon which DELABIE No claim will be allowed where the delay in reporting Clean with slightly soapy water only, using a soft cloth or
UK Ltd. (“The Company”) is willing to supply the goods exceeds 8 days following receipt of the goods. sponge, rinse and dry thoroughly. Do not use abrasive or
specified. The whole of the delivery cannot be rejected because of chlorine-based products (with a hydrochloric acid base),
partial damages and shortages. or dyes.
The Company does not sell directly to members of PROPERTY IN GOODS: PHOTOGRAPHS AND DRAWINGS:
the public: Notwithstanding any agreed terms of sale, the goods shall All photos, drawings or illustrations are for illustrative
- The price list is provided for guidance only and does not remain the property of the seller until payment is made in purposes only, without contractual obligation, and may be
constitute a contract. The wholesalers and installers are full. The failure to meet a payment deadline may result in the subject to change without notice. We reserve the right to
free to determine their prices in accordance with current reclamation of these goods. The buyer assumes the risks modify designs and dimensions without notice and without
regulations, taking into account their costs, services and of loss or damage, regardless of the means of delivery, as recourse. This applies to all references, dimensions,
warranty costs they bear. described in ‘DELIVERY TIMES’ and ‘SHIPPING’ above, as
- The Terms and Conditions are valid for all wholesale well as liability for the damage they might cause. information contained in various documents, catalogues,
installation guides, price lists and websites, which can be
customers.
For all other professionals (manufacturers, export, etc.) or WARRANTY AND RESPONSIBILITY: modified or discontinued at any time without notice.
for any special manufacturing request, please contact us. Our products are warrantied against any manufacturing INTELLECTUAL PROPERTY AND USE OF CONTENT:
defect for a period of 10 years, including electronic The content (including but not limited to the information,
ORDERS AND QUOTATIONS: controls, excluding other electrical accessories (e.g. hand text, graphics, data, images, photos, visuals, videos and
These will be processed in order of receipt. dryers, etc.) which have a 3-year warranty from the invoice soundtrack, and the format of all these elements and our
We do not accept open orders or orders for call-off. date. This does not apply to products with an expiry date. catalogues, websites, etc.) are protected under copyright
All orders sent imply acceptance of our general terms and This warranty is limited to replacement or repair of and/or other intellectual property. The contents are the
conditions of sale and customers waive any claims that may defective components as determined by our workshops sole property of their respective editors. Any copying,
arise from clauses in their own documentation which may in France but excludes the costs of spoilage, handling and reproduction, use, adaptation, alteration, modification,
differ. carriage or compensation whatever they are. We are not translation, dissemination, complete or partial, of content,
The customer agrees to these terms from the moment that responsible for handling charges and the cost of returning whether they belong to DELABIE UK Limited or a third
we receive the order, which cannot be cancelled. Orders products to our workshops. party which has granted the rights to DELABIE UK Limited,
are accepted without obligation to deliver the order in full Disasters or major water damage as a result of by any means whatsoever, is illegal except for the limiting
in one delivery. manufacturing defects are covered by our product and/or rights that are granted below, and/or private copying for
Our commercial representatives are not authorised public liability insurance. the exclusive use of the copier. The content presented in
to agree additional terms verbally, or to provide verbal Our warranty and responsibility does not include the our communication and business tools may be subject to
guarantees beyond those provided in the written contract. following: change without notice and are provided without warranty
In the event of default or delayed payment, the Company - installation that does not comply with the technical of any kind, express or implied, and cannot give rise to
will be entitled to suspend deliveries or cancel existing specification or current recommended guidelines; any right to compensation. Protected content may be
orders without any claim for damages from the customer. - worn parts; specifically identified by the following copyright notices:
In the event of a change in circumstances of the buyer, we - non-compliance with installation, user and maintenance © or “All rights reserved”.
reserve the right to cancel existing orders or to demand guides;
payment guarantees. - other factors independent of our products’ quality, for The names and logos appearing in our catalogues and
Our quotes do not amount to specifications; specifiers example: detergents or abrasive cleaning products, websites are registered trademarks. These distinctive
and professional installers are solely responsible for the the action of hard water, foreign bodies (e.g. gravel, marks are the exclusive property of DELABIE UK Limited
choice of products according to their intended use, current sand, iron filings, scale, etc.), chemical and electrolytic or third parties who have granted the rights to DELABIE
regulations and recommended guidelines. UK Limited. Any use, complete or partial reproduction, or
phenomenon; imitation of these marks is prohibited without prior express
PRICE: - lack of supervision, poor storage or poor maintenance; consent of DELABIE UK Limited.
Deliveries are invoiced according to the conditions in place - product modifications or actions by the customer, or a Alteration and modification of the contents or their use
at the date of despatch. Prices are given without guarantee third party, without our authorisation using non-DELABIE for any purpose other than that authorised, constitute an
and they may be changed without notice subject to components and/or consumable items. infringement of DELABIE UK Limited’s, or a third party’s,
fluctuations in costs, VAT or other taxes, according to the - products past their expiry date. property rights. With the following limitations, DELABIE
prevailing economic conditions. The water-tightness of connections, joints and the product UK Limited grants you the right to download and distribute
Price increases will be announced one month prior to their housing is the responsibility of the professional responsible the content:
application, and they apply to quotes and orders in hand. for installation, and must be guaranteed by them. Warranty - where the download function exists
Orders will be despatched free-of-charge for all deliveries excludes joints, valves, washers and rubber seals. However - for non-commercial purposes
within mainland UK, excluding express deliveries. they would be supplied if the warranty application requires - in good faith
them. Any finishes other than chrome or nickel are also
PAYMENTS: excluded from the warranty. - for maintaining the proprietary notices intact, and for
Unless otherwise stated, prices quoted are ex-works and In the event that the product has been discontinued or the publication or posting of existing content online, if
are exclusive of value added tax. All prices will be subject manufacturing methods have changed and replacements such information is stated. This right should in no way be
to any value added tax at the appropriate rate. Payment are not available, similar alternative products will be interpreted as a trademark or copyright license for the
terms, subject to credit approval and prior agreement, are offered. Replacement under warranty will not extend the aforementioned content.
strictly 30 days from invoice date. According to individual duration of the original warranty. PERSONAL DATA PROTECTION:
credit conditions and/or insurance requirements The Legal warranty of latent defects applies in any event. In line with the General Data Protection Regulation
Company reserves the right to request payment in advance (GDPR), DELABIE is doing everything necessary to limit
of despatch of goods on receipt of order. We do not give SPARE PARTS: to a bare minimum the collection of personal data, and its
discounts for early payment. Spare parts and mechanisms that are essential to ensure conservation and ensure its protection.
The company understands and will exercise its statutory the correct operation of our products will be held in stock DELABIE only uses this data for its own use for purposes of
right to claim interest and compensation for debt recovery for the duration of the guarantee. They are listed at the information and commercialisation of its products. It is not,
costs under the Late Payment of Commercial Debts back of our catalogues. under any circumstances, given to third parties.
(interest) Act 1998 legislation if invoices are not paid RETURNS: The right of access, rectification, removal and opposition
according to agreed credit terms. Goods may not be returned to us for credit without our prior to the processing in addition to the limitation and
In the case of late payment a cash payment may be written approval obtained by the buyer from the Company transferability of your data is possible on request to our
required, replacing existing conditions. and they are received in a good state (determined by our Data Protection Officer (DPO) at DELABIE via email
We will not accept any set-off, only our assets have a legal goods inwards department). All transportation costs for (dpo@delabie.fr) or recorded delivery with a photocopy of
value. a photo ID to the following address: DELABIE, Henderson
returned goods must be paid by the buyer. Goods must be
DELIVERY TIMES: returned with good protective packaging. House, Hithercroft Road, Wallingford, OX10 9DG.
Despatch dates are indicative only and we shall not be Deliveries less than a month old will be refunded at the TERRITORIAL EXCLUSIVITY:
liable for any delay or failure in carrying out our obligations invoiced price. For deliveries older than one month, Our wholesalers are authorised to sell in the UK and its
where the delay or failure to deliver is caused by risks of a deduction will be made for checking, handling and offshore territories. For all other countries, the Company
manufacturing or where the cause is beyond our control. administration costs. A repair and re-stocking fee will apply has entered into exclusive agreements with import and
Delivery delay will not give rise to compensation payment where appropriate. distribution companies.
or goods rejection. Product returns are not permitted in the following In this context, our UK customers cannot sell our products
circumstances: discontinued products, specially
SHIPPING: manufactured products, technical or aesthetic evolution outside their national borders unless they have express
Orders are sent to our distributors. We do not deliver to of the product since the date of purchase, scratched or agreement from us.
site. The buyer assumes responsibility for carriage and damaged products, products purchased more than one JURISDICTION:
packing costs. The goods are always forwarded at the year previously, products with an expiry date. If sent to These terms of business are governed by English and Welsh
buyer’s own risk, whatever the method of transport, even DELABIE, those products outside the scope of returns law. Acceptance of an order in stock constitutes a contract
if the carriage is free and special conditions have been will be immediately destroyed/recycled, and will not be under English and Welsh law. All disputes arising from the
granted. The carrier is solely responsible for their delivery, returned to the customer. contract in connection with these terms shall be subject
and in the event of delay, missing items, damage or other The schedule of standard deductions is as follows: to the exclusive jurisdiction of the English Court, even if
dispute, the customer must indicate this via the delivery - return less than 1 month: refund at invoiced price there is an appeal and there are multiple defendants, and
driver’s paperwork (either electronically or in hard copy) - return between 1 and 3 months: deduction of 15% regardless of the delivery location or stipulated payment.
AND follow up with written notification sent by recorded - return between 3 months and 1 year: deduction of 30% The Company may vary these terms of business from time
delivery within 24 hours. A copy of this letter must be - return after 1 year: no refund possible. to time by giving you reasonable written notice. All clauses
addressed to us. to the contrary will be considered void by the mere fact of
having dealt with our company.
Copy forbidden without our written agreement.
DELABIE UK Limited Reg No: 1764854 England