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delabie.co.uk                                                                                                                                                             Terms and Conditions of Sale /

                                      available features                                                                                          Unless  otherwise  agreed  in  writing  these  conditions  PROPERTY IN GOODS:  CLEANING - MAINTENANCE:
           UK RECOMMENDED PRICE EXCL. VAT                                                                                                         constitute  the  only  conditions  upon  which  DELABIE  Notwithstanding any agreed terms of sale, the goods shall   Clean with slightly soapy water only, using a soft cloth or
           FROM 01/01/2023 TO 31/12/2023                                                                                                          UK Ltd. ("The Company") is willing to supply the goods  remain the property of the seller until payment is made in   sponge, rinse and dry thoroughly. Do not use abrasive or
           These prices may be subject to change                                                                                                  specified.                          full. The failure to meet a payment deadline may result in the   chlorine-based products (with a hydrochloric acid base),
                                                                                                                                                                                     reclamation of these goods. The buyer assumes the risks   or dyes.
                                                                                                                                                  The Company does not sell directly to members of   of loss or damage, regardless of the means of delivery, as   PHOTOGRAPHS AND DRAWINGS:
                                                                                                                                                  the public:                        described in "DELIVERY TIMES" and "SHIPPING" above,
           CONTACTS                                                            SUITABLE FOR TABLETS AND SMARTPHONES                               - The price list is provided for guidance only and does not   as well as liability for the damage they might cause.  All  photos,  drawings  or  illustrations  are  for  illustrative
                                                                                                                                                                                                                        purposes only, without contractual obligation, and may be
                                                                                                                                                  constitute a contract. The wholesalers and installers are   WARRANTY AND RESPONSIBILITY:  subject to change without notice. We reserve the right to
           HEAD OFFICE                                                                                                                            free to determine their prices in accordance with current   Our  finished  goods  are  warrantied  against  any  modify designs and dimensions without notice and without
                                                                                                                                                  regulations, taking into account their costs, services and
           & PRODUCTION SITE                                                                                                                      warranty costs they bear.          manufacturing defect for a period of 10 years, including   recourse. This applies to all references, dimensions,
           18, rue du Maréchal Foch                                                                                                               - The Terms and Conditions are valid for all wholesale  electronic controls, excluding other electrical accessories   information contained in various documents, catalogues,
           80130 Friville                                                                                                                         customers.                         (e.g. hand dryers, etc.) which have a 3-year warranty from   installation guides, price lists and websites, which can be
                                                                                                                                                                                                                        modified or discontinued at any time without notice.
                                                                                                                                                                                     the invoice date. This does not apply to products with an
           FRANCE                                                                                                                                 For all other professionals (manufacturers, export, etc.) or   expiry date. Spare parts have a one-year warranty.
                                                                                                                                                  for any special manufacturing request, please contact us.             INTELLECTUAL PROPERTY AND USE OF CONTENT:
                                                                                                                                                                                     This warranty is limited to replacement or repair of
                                                                                                                                                  ORDERS AND QUOTATIONS:             defective  components  as  determined  by  our  workshops  The content (including but not limited to the information,
                                                                                                                                                                                                                        text, graphics, data, images, photos, visuals, videos and
           UK OFFICE                                                                                                                              These will be processed in order of receipt.  in France but excludes the costs of spoilage, handling and   soundtrack, and the format of all these elements and our
           Henderson House                                                                                                                        We do not accept open orders or orders for call-off.  carriage or compensation, whatever they are. We are not   catalogues, websites, etc.) are protected under copyright
                                                                                                                                                                                     responsible for handling charges and the cost of returning
           Hithercroft Road                                                                                                                       All orders sent imply acceptance of our general terms and   products to our workshops.  and/or other intellectual property. The contents are the
                                                                                                                                                  conditions of sale and customers waive any claims that may
           Wallingford                                                                                                                            arise from clauses in their own documentation which may   Disasters or major water damage as a result of  sole property of their respective editors. Any copying,
           Oxon                                                                                                                                   differ.                            manufacturing defects are covered by our product and/or   reproduction,  use,  adaptation,  alteration,  modification,
                                                                                                                                                                                                                        translation, dissemination, complete or partial, of content,
           OX10 9DG                                                                                                                               The customer agrees to these terms from the moment that   public liability insurance.   whether they belong to DELABIE UK Limited or a third
                                                                                                                                                  we receive the order, which cannot be cancelled. Orders  Our warranty and responsibility does not include the  party which has granted the rights to DELABIE UK Limited,
                                                                                                                                                                                     following:
                                                                                                                                                  are accepted without obligation to deliver the order in full
           delabie.co.uk                                                                                                                          in one delivery.                   -  installation  that  does  not  comply  with  the  technical  by any means whatsoever, is illegal except for the limiting
                                                                                                                                                  Our  commercial  representatives  are  not  authorised  specification or current recommended guidelines;   rights that are granted below, and/or private copying for
                                                                                                                                                                                                                        the exclusive use of the copier. The content presented in
                                                                                                                                                  to  agree  additional  terms  verbally,  or  to  provide  verbal  - worn parts;  our communication and business tools may be subject to
           Please contact our Sales Team for details                           CREATE A PERSONALISED CATALOGUE                                    guarantees beyond those provided in the written contract.   - non-compliance with installation, user and maintenance   change without notice and are provided without warranty
           of your local Sales Representative                                                                                                     In the event of default or delayed payment, the Company   guides;     of any kind, express or implied, and cannot give rise to
           (13 Area Sales Managers cover the UK                                Create your own catalogue using your own product                   will be entitled to suspend deliveries or cancel existing  - other factors independent of our products’ quality, for  any right to compensation. Protected content may be
                                                                                                                                                                                                           cleaning
                                                                                                                                                                                                                products,
                                                                                                                                                                                      example:
                                                                                                                                                                                                     abrasive
                                                                                                                                                                                                   or
                                                                                                                                                                                            detergents
           market).                                                                                                                               orders without any claim for damages from the customer.               specifically identified by the following copyright notices: ©
                                                                               selection.                                                         In the event of a change in circumstances of the buyer, we   the action of hard water, foreign bodies (e.g. gravel,  or "All rights reserved".
                                                                                                                                                  reserve the right to cancel existing orders or to demand   sand, iron filings, scale, etc.), chemical and electrolytic
           SALES                                                                                                                                  payment guarantees.                 phenomenon;                       The names and logos appearing in our catalogues and
           Tel. 01491 824449                                                   You can personalise it by giving it a project name                 Our quotes do not amount to specifications; specifiers  - lack of supervision, poor storage or poor maintenance;  websites  are  registered  trademarks.  These  distinctive
           Fax 01491 825727                                                    and description, by choosing the order for the products            and professional installers are solely responsible for the  - product modifications or actions by the customer, or a  marks are the exclusive property of DELABIE UK Limited
           orders@delabie.co.uk                                                to appear and by adding lifestyle images.                          choice of products according to their intended use, current   third party, without our authorisation using non-DELABIE   or third parties who have granted the rights to DELABIE
                                                                                                                                                  regulations and recommended guidelines.  components and/or consumable items.   UK Limited. Any use, complete or partial reproduction, or
                                                                               This catalogue will then be available in Word,                                                        - products past their expiry date.  imitation of these marks is prohibited without prior express
                                                                                                                                                  PRICE:                             The water-tightness of connections, joints and the product   consent of DELABIE UK Limited.
           COMMERCIAL ADVICE                                                   PDF and Excel formats.                                             Deliveries are invoiced according to the conditions in place   housing is the responsibility of the professional responsible   Alteration and modification of the contents or their use
           SPECIFICATION SUPPORT                                                                                                                  at the date of despatch. Prices are given without guarantee   for installation, and must be guaranteed by them. Warranty   for any purpose other than that authorised, constitute an
           Tel. 01491 526820                                                                                                                      and they may be changed without notice subject to  excludes joints, valves, washers and rubber seals. However   infringement of DELABIE UK Limited’s, or a third party’s,
           Fax 01491 825727                                                                                                                       fluctuations in costs, VAT or other taxes, according to the   they would be supplied if the warranty application requires   property rights. With the following limitations, DELABIE
           commercial.advice@delabie.co.uk                                                                                                        prevailing economic conditions.    them. Any finishes other than chrome or nickel are also  UK Limited grants you the right to download and distribute
                                                                                                                                                  Price increases will be announced one month prior to their   excluded from the warranty.  the content:
                                                                                                                                                  application, and they apply to quotes and orders in hand.   In the event that the product has been discontinued or  - where the download function exists
                                                                                                                                                  Orders will be despatched free-of-charge for all deliveries   manufacturing methods have changed and replacements   - for non-commercial purposes
           QUOTES & PROJECTS                                                                                                                      within mainland UK, excluding express deliveries.   are not available, similar alternative products will be  - in good faith
           Tel. 01491 821822                                                                                                                      PAYMENTS:                          offered. Replacement under warranty will not extend the   - for maintaining the proprietary notices intact, and for
           Fax 01491 825727                                                                                                                       Unless otherwise stated, prices quoted are ex-works and   duration of the original warranty.   the publication or posting of existing content online, if
           quotes@delabie.co.uk                                                                                                                   are exclusive of value added tax. All prices will be subject   Legal warranty of latent defects applies in any event.  such information is stated. This right should in no way be
                                                                                                                                                  to any value added tax at the appropriate rate. Payment                interpreted as a trademark or copyright license for the
                                                                               BIM: DELABIE’S CORE PRODUCTS                                                                          SPARE PARTS:                        aforementioned content.
                                                                                                                                                  terms, subject to credit approval and prior agreement, are   Spare parts and mechanisms that are essential to ensure
                                                                               ARE NOW AVAILABLE                                                  strictly 30 days from invoice date. According to individual   the correct operation of our products will be held in stock   PERSONAL DATA PROTECTION:
           TECHNICAL SUPPORT                                                                                                                      credit  conditions  and/or  insurance  requirements  The              In  line  with  the  General  Data  Protection  Regulation
           Tel. 01491 821821                                                   To meet the requirements of BIM technology,                        Company reserves the right to request payment in advance   for the duration of the guarantee. They are listed at the  (GDPR), DELABIE is doing everything necessary to limit
                                                                                                                                                                                     back of our catalogues.
           Fax 01491 825727                                                    DELABIE has modelled its core products.                            of despatch of goods on receipt of order. We do not give              to a bare minimum the collection of personal data, and its
           technical@delabie.co.uk                                                                                                                discounts for early payment.       RETURNS:                           conservation and ensure its protection.
                                                                                                                                                  The company understands and will exercise its statutory   Goods may not be returned to us for credit without our prior   DELABIE only uses this data for its own use for purposes of
                                                                               Available in 3 formats - REVIT, IFC and ARCHICAD,                  right to claim interest and compensation for debt recovery   written approval obtained by the buyer from the Company   information and commercialisation of its products. It is not,
                                                                               the files can be downloaded via the relevant product data           costs under the Late Payment of Commercial Debts  and they are received in a good state (determined by our   under any circumstances, given to third parties.
                                                                                                                                                  (interest) Act 1998 legislation if invoices are not paid  goods  inwards  department).  All  transportation  costs  for
                                                                               sheet or via datashare.                                                                                                                  The right of access, rectification, removal and opposition
                                                                                                                                                  according to agreed credit terms.   returned goods must be paid by the buyer. Goods must be   to the processing in addition to the limitation and
                                                                                                                                                  In the case of late payment a cash payment may be  returned to our factory* with good protective packaging.
                                                                               The list of references available in BIM format is available                                                                              transferability of your data is possible on request to our
                                                                                                                                                  required, replacing existing conditions.  Deliveries less than a month old will be refunded at the  Data Protection Officer (DPO) at DELABIE via email
                                                                               in Our Services - BIM Files.                                       We will not accept any set-off, only our assets have a legal   invoiced  price.  For  deliveries  older  than  one  month,  (dpo@delabie.fr) or recorded delivery with a photocopy of
                                                                                                                                                  value.                             a deduction will be made for checking, handling and  a photo ID to the following address: DELABIE, Henderson
                                                                                                                                                                                     administration costs. A repair and re-stocking fee will apply
                                                                                                                                                  DELIVERY TIMES:                    where appropriate.                 House, Hithercroft Road, Wallingford, OX10 9DG.
                                                                                                                                                  Despatch dates are indicative only and we shall not be  Product returns are not permitted in the following  To improve our services and for training purposes, calls
                                                                                                                                                  liable for any delay or failure in carrying out our obligations   circumstances:  discontinued  products,  specially  to DELABIE may be recorded. These recordings will not
                                                                                                                                                  where the delay or failure to deliver is caused by risks of   manufactured  products,  technical  or  aesthetic  evolution  be retained, and will be systematically deleted within
                                                                                                                                                  manufacturing or where the cause is beyond our control.               a maximum period of 48 hours.
                                                                               TRENDS THE MAGAZINE: THE DESIGN                                                                       of the product since the date of purchase, scratched or
                                                                                                                                                  Delivery delay will not give rise to compensation payment   damaged products, products purchased more than one  TERRITORIAL EXCLUSIVITY:
                  Certification                                                 TRENDS TAB                                                         or goods rejection.                year previously, products with an expiry date. If sent to  Our wholesalers are authorised to sell in the UK and its
                  ISO 9001: 2015                                                                                                                  SHIPPING:                          DELABIE, those products outside the scope of returns  offshore territories. For all other countries, the Company
                  quality management                                           Browse the “Trends by DELABIE” magazine intended                   Orders are sent to our distributors. We do not deliver to site.   will be immediately destroyed/recycled, and will not be  has entered into exclusive agreements with import and
                  systems                                                      for those who are passionate about Design and the art              The buyer assumes responsibility for carriage and packing   returned to the customer.  distribution companies.
                                                                               of the “Beautiful”.                                                costs for deliveries outside mainland UK. The carrier is  The schedule of standard deductions is as follows:  In this context, our UK customers cannot sell our products
                                                                                                                                                                                     - return less than 1 month: refund at invoiced price
                                                                                                                                                                                                                                                     express
                                                                                                                                                                                                                                                  have
                                                                                                                                                                                                                                     borders
                                                                                                                                                                                                                                          unless
                                                                                                                                                                                                                                               they
                                                                                                                                                                                                                             their
                                                                                                                                                                                                                        outside
                                                                                                                                                                                                                                national
                                                                                                                                                  solely responsible for their delivery, and in the event of delay,
                                                                               Discover the 4 universes of “Trends” with major                    missing items, damage or other dispute, the customer must   - return between 1 and 3 months: deduction of 15%  agreement from us.
                                                                                                                                                                                     - return between 3 months and 1 year: deduction of 30%
                                                                                                                                                                   driver’s
                                                                                                                                                              delivery
                                                                                                                                                                               (either
                                                                                                                                                                        paperwork
                                                                                                                                                       this
                                                                                                                                                  indicate
                                                                                                                                                            the
                                                                                                                                                         via
                                                                               international projects, specification trends as well                electronically or in hard copy) AND follow up with written   - return after 1 year: no refund possible.  JURISDICTION:
                                                                                                                                                                                                                        These terms of business are governed by English and Welsh
                                                                               as interviews with prominent designers and architects              notification  sent  by  recorded  delivery  within  24  hours.    - return  without  prior  agreement:  additional  deduction    law. Acceptance of an order in stock constitutes a contract
                                                                                                                                                                                      of 5% of the value of the goods with a minimum value
           ACS                                                                 who talk about their projects and their passions.                  A copy of this letter must be addressed to us.     of £50 excl. VAT.     under English and Welsh law. All disputes arising from the
           Certificate of Sanitary Conformity.                                                                                                     CLAIMS:                            * DELABIE S.A.S.                   contract in connection with these terms shall be subject
           All DELABIE products conform                                                                                                           No claim will be allowed where the delay in reporting     18, rue du Maréchal Foch  to the exclusive jurisdiction of the English Court, even if
           to the CPDW* directive modified                                                                                                         exceeds 8 days following receipt of the goods.     80130 Friville Escarbotin – FRANCE  there is an appeal and there are multiple defendants, and
           29/05/1997, and the French Ministry                                                                                                    The whole of the delivery cannot be rejected because of               regardless of the delivery location or stipulated payment.
                                                                                                                                                                                                                        The Company may vary these terms of business from time
           of Health circular DGS/SD7A2002                                                                                                        partial damages and shortages.                                        to time by giving you reasonable written notice. All clauses
           no. 571 dated 25/11/2002.                                                                                                                                                                                    to the contrary will be considered void by the mere fact of
           * Construction Products in Contact                                                                                                                                                                           having dealt with our company.
           with Drinking Water (European Commission).
                                                                                                                                                                                                                               Copy forbidden without our written agreement.
                                                                                                                                                                                                                              DELABIE UK Limited Reg No: 1764854 England
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